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How do I cancel my order?
If under any unavoidable circumstances, you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
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How long will it take to process a cancellation request?
Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.
In case your order has been "Shipped", we may not take your cancellation request; however, it will be eligible for replacement, only in cases where there are defects found with the product.
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Why did Adityamusic cancel my order?
Your order can be cancelled due to any of the below reasons:
• Technical issues related to pricing information.
• Non-availability of the product(s).
• Payment problem identified by Fraud Detection Department.
Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.
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Can I add items and combine orders after I have placed an order?
We currently do not allow the facility of adding or combining orders once they have been placed. In case of COD orders that have not been shipped, you may cancel the order and place another one.
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How will I know that my order is cancelled?
You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by visiting "My order" segment under "My account" section. Usually, it takes upto 48 hours to process cancellation.
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What is Adityamusic's Return policy?
• Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
• If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 040 2475 0080, 040 24751801or email us at customerservice@adityamusic.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the product label and packing is intact when you send us the product back.
• A part from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging, including the retail box all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, or otherwise unreadable serial number.
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When are returns not possible?
There are certain scenarios where it is difficult for us to support returns, which are:
• If the return request is made outside the specified time frame.
• Items that are returned without original packaging.
• If the product is damaged because of use or the product is not in the same condition in which you had received it.
• Any consumable item which has been installed or used.
• Products that may/have been tampered or products with missing serial numbers.
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How will I get a refund for the order I cancelled?
• Once the resolution is set for refund, we will soon move ahead with the refund.
• Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
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I've still not received the refund in my bank account. Why?
If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
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Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.
